However, I don't want you to go empty-handed so I'm going to provide you on how we can rectify this issue. No worries, I'm here to chime into this conversation to assist you further in deleting or correcting unused credits and overpayments.īefore I start, would you mind if I ask what product are you currently using? This is for me to provide you with an accurate solution appropriate to your product since the steps are both from QuickBooks Online (QBO) and QuickBooks Desktop (QBDT). Hello there, off, I'd like to appreciate you for taking the time to read and follow the steps provided in the thread. If you have any other questions about your customer's existing credits, let me know by adding a comment below. Delete the transactions that cause duplicate credits.įor more tips about handling your QBDT reports, open this article: Customize reports in QuickBooks Desktop.Īdditionally, here's how you can get more resources about handling your accounts receivable workflows in QuickBooks: Get started with customer transaction workflows in QuickBooks Desktop.Filter the dates, then choose the Transaction Type you want to display from the Customize Report menu. Go to the Reports tab, then click on Customers & Receivables.Open your QuickBooks Desktop (QBDT) file.You can also see the invoices and payment transactions associated with your customers. From there, you can see the transactions that need to be deleted. Hi there, I'll help you locate the unwanted customer credits so you can delete them from your records.Īs of now, you can run the Transaction List by Customer report to check all the customer credits recorded in your account. (2) Any suggestions on how I can just plain delete them so they don't keep existing in QB? (1) Any suggestions on how to isolate where these errant credits originate from, and Furthermore, the bank account balance reconciles with QB, so I know there is no "double deposit" that would account for these credits. They appear to be correctly recorded in QB as having been received and "paid," so I have no idea from where these duplicate payment credits are stored in QB. The amount of the credits are very specific (i.e., $413.24 and $216.00), and I am able to locate the invoices and payments that have those amounts (i.e., the invoice was issued and the payments were received). So, it appears that QB thinks the customer has a credit, even though there is no credit memo. However, no credit memo exists for this customer. Basically, every time I create a new invoice for this customer, a pop up shows up saying that the customer has a credit and asking whether it should be applied. I am having trouble locating and deleting a customer credit that should not exist in QB.
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